Complaint Investigation Report

Staff are not meeting the needs of residents in care.

Staff are not meeting the needs of residents in care.

ED stated the quality control and assurance checks have been performed monthly since August 2024 and that S9 (Health Services Director) was not employed during the of staff trainings; therefore, S9's name was not on the In-Service training Sign-in sheet, but will be updated on the trainings going forward. Due to these malfunctions and delayed response times, Staff were not meeting the needs of residents in care.

Deficiency cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties.

Exit interview conducted, appeal rights and a copy of this report provided to Kashvi Patel, Concierge.