Complaint Investigation Report

Allegation: Administrator handled resident roughly

Witness (W1) confirmed with LPA that she never witnessed staff yell or hit any resident (R1, R2, R3) at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that the administrator handled resident roughly is unsubstantiated.

Allegation: Administrator yells at resident

During investigation, administrator (ADM) stated that resident (R1) has muscular dystrophy which affected her hearing muscles requiring him to get close to R1 and speak louder so she can hear him. R1 passed away under hospice care on 01/20/22. Staff (ADM, S1) denied yelling or hitting any resident at the facility. Residents (R2, R3) confirmed with LPA that staff do not yell or scream at them. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that administrator yells at resident is unsubstantiated.

Exit interview conducted and a copy of the report provided.