Complaint Investigation Report

079200861-9-7-2023-15-AS-HHUL-CVPM56-20230915091750

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/30/2023 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20230830103730

Staff installed an inappropriate door knob to prevent a client from wandering

On 9/7/2023 at 11:10AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings regarding the allegation above. LPA met with staff, Ernesto Ortigas and informed him of the reason for the visit. LPA spoke with Administrator, Dioneil Noriega over the phone and stated staff can sign the reports.

During the course of investigation, LPA interviewed 2 clients and 2 staff. LPA reviewed and obtained client's physician's report. Interview with staff revealed that a child proof door knob cover was used on C6's door about a week ago. Staff stated that the child proof door knob cover have been removed.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.