Complaint Investigation Report

079200813-7-27-2022-15-AS-KHOS-CJW799-20221004212736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/04/2022 and conducted by Evaluator Lizette Francisco

COMPLAINT CONTROL NUMBER: 15-AS-20220304092319

Staff is retaliating against resident for complaining

On 7/27/2022 at 12:00 PM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to deliver findings for the above allegation. Upon arrival, LPA met with Care Staff, Celia Clet and LPA explained the purpose of the visit. Assistant Administrator, Gladys Enriquez later arrived at 12:48 PM.

During the course of the investigation, LPA reviewed record, collected documents, interviewed staff and residents. It was alleged that staff is retaliating against resident for complaining. Based on information from complainant, R1 was threatened to be evicted. However, S1 denied threatening R1 with eviction. LPA interviewed 3 residents and 3 of 3 residents stated they have not heard of staff retaliating against residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.