Complaint Investigation Report

Staff stated R1 returned to her room and around 7:42PM started hitting the door and shouting hysterically for help while inside. S3 stated she went outside to look at her by the window to check on how she was doing. S3 stated she went back to R1’s door again and heard R1 call someone on the phone. S3 stated she opened R1’s door and left R1’s door open while she called the administrator at 8PM to report the incident.

At 8:15PM, staff stated a police officer came as well as the emergency responders (EMT). Staff stated R1 refused to leave the facility with EMT and told them she was OK and safe. Staff denied locking R1 inside her room.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated. Exit Interview conducted and a copy of this report provided via email.