Complaint Investigation Report

Allegation: Staff member yelled in front of residents

Based on interviews and record reviews, staff (S1) confirmed with LPA that he witnessed staff (S2) engage in a heated exchange of words with C1’s family member that took place in the front entrance of the facility with C1 and another family member present on 07/05/21. The preponderance of evidence has been met. Therefore, this allegation is substantiated.

Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted. Appeal Rights and a copy of this report provided via email.