Complaint Investigation Report
Allegation: Staff are not adhering to protocols regarding the Ombudsman as necessary - Substantiated
Per the allegation, ombudsman staff were not given access to documents that were requested for various residents. LPAs were provided email proof that the staff were not providing said documents before consulting with LPA Andrew Christy on 02/24/2026 about the matter due to unfamiliarity with the Ombudsman program.
The preponderance of the evidence standard has been met, and therefore the allegation is SUBSTANTIATED.
Deficiency is cited under the California Code of Regulations listed on LIC 9099-D. Failure to submit proof of correction (POC) by plan of correction and/or any repeat deficiencies within a 12-month period may result in civil penalties.
Exit interview conducted. A copy of this report, along with Appeal Rights, was provided to the administrator.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction