Complaint Investigation Report

075601216-5-15-2025-15-AS-KHOS-DJEJUN-20250709072150

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/06/2025 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20250206083206

Staff does not treat resident with dignity and respect

On 05/15/2025 at 10:10 AM, Licensing Program Analysts (LPA), J. Clancy-Czuleger arrived unannounced to deliver complaint findings for the above allegations. LPA met with Lailo Matias, Administrator and explained the reason for the visit.

During the course of investigation, LPA obtained information, collected documents and interviewed staff and residents. Based on interview with Staff, S1 and S2 both stated that all staff treat R1 with respect and enjoy talking to R1. When asked about joking around or poking fun at residents, both S1 and S2 explained that they like to try and make residents laugh when working with them but not to make fun of or be mean to them.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.