Complaint Investigation Report

Facility staff does not dictate or force any resident to use a specific hospice care agency. They do not have a specific hospice agency that they use. The issue with resident (R1) was that her authorized representative and family refused to communicate R1's hospice care plan with staff because they did not want to pay the additional $50 per day for hospice care as specified in their admission agreement.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted and a copy of this report provided via email.