Complaint Investigation Report

LPA toured the facility with S1. This is a single story facility with a main activity room, lounge area, kitchenette, restrooms and a separate space for a tutoring program. The hours of operation are 9:00 AM to 02:00 PM. LPA observed five (5) Clients (C1, C2, C3, C4, C5) attending the Day Program. All of the clients had their personal snacks; extra water and Capri Sun juices were available. The room temperature was comfortable at 73 degree Fahrenheit (F) and there was a note on the black board as a reminder to turn the heat off when leaving. S1 and S2 confirmed that S1 arrives at the facility before 8:30 AM to turn on the heater. S1 is responsible for transportation, purchase of supplies and food. ZUMBA class is via zoom on Friday's at 10:00 AM in conjunction with the sister facility. The facility has a capacity of eight (8) and there are not any records or files for LPA to review that indicates C7, C8 and C9 are participants as referenced in the complaint. S1 and S2 stated that C9 attends the sister facility as it is more suitable. S1, S2 and S3 confirmed that C7, C8 and C9 are not Clients at the Day Program, they have never witnessed or been involved with pushing or having altercations with other Staff or Clients in the presence of others, and have never left a Client unattended at the facility or out in the community. Interviews with C1 revealed the he/she likes the program, C2 is awaiting another program, C3 and C4 both smiled and acknowledged that they like being at the program.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report provided Rosa Ramos, Supervisor