Complaint Investigation Report

Allegation: Staff engaged in an altercation in the presence of clients.

During the course of investigation LPA conducted records review, staff and clients’ interview. Based on staff interview, there was an incident when a staff (S3) was upset with another staff (S1), however the staff (S1) did not cause any harm or altercation with S3 in front of clients in care. Based on client’s interview, they denied observing any staff having altercation or argument in front of them. Clients stated that they are comfortable and happy attending the day program.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report provided.