Complaint Investigation Report

Allegation: Staff did not ensure client was appropriately dressed during a video visit

Based on interview and records review, while C1 was on a recorded zoom class, she soiled her diaper, went to the bathroom and tried to change it, C1 appeared on the video that she was only wearing diaper and no pants on, this was witnessed by facility staff and other participants on the zoom call dated 7/18/2022.

The preponderance of evidence standard has been met; therefore the above allegation(s) was found to be SUBSTANTIATED.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D.

Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.