Complaint Investigation Report

Allegation: Staff are mismanaging residents’ medication

During investigation, LPA reviewed the resident’s medication administration records (MAR), and a sample of medications and revealed, medications are being administered correctly and the MAR is being documented accurately.

Allegation: Staff did not prevent resident from having access to medications

During the investigation, LPA interviewed staff. S1 revealed during interview that the medicine cabinet are always locked, and keys are inaccessible to the residents in care. LPA observed a cabinet located in the kitchen area with residents’ medication. LPA observed the cabinet to be locked, and medications were inaccessible to residents in care.

Allegation: Staff makes inappropriate comments towards residents

During the investigation, LPA interviewed two (2) residents and two (2) staff members. R1 and R2 stated they have never witnessed any inappropriate comments towards any of the residents, staff at the facility is nice and caring to the residents. During the interview with staff, S1 and S2 stated, staff at the facility treats the residents with respect and dignity.