Complaint Investigation Report

Regarding the allegations that staff uses inappropriate discipline, staff speaks inappropriately to clients in care and staff pushed client:

Program staff reported that they have never observed any staff using inappropriate discipline, speaking inappropriately to clients, or pushing clients. Program participants reported that they were never mistreated by the staff and that they like coming to the program.

Clients are left unattended in the van: program staff reported that they double check the vans with each drop off.

This agency has investigated the allegation that staff are not changing clients timely, staff uses inappropriate discipline, staff speaks inappropriately to clients in care, staff pushed client and clients are left unattended in the van. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.