Complaint Investigation Report

Allegation: Staff do not ensure reporting requirements are being followed

Based on observation the GM followed reporting guideline by submitting Unusual Incident Reports (UIR) to CCLD within the time frame of outbreak. LPA received the following (UIRs) on July 5, 2024, July 7,2024 and July 11, 2024.

Based on observation and interviews with staff, the kitchen area was affected by the Heating, Ventilation, and Air conditioning (HVAC) unit , however the residents weren’t affected. The residents still had air conditioning in the common areas such as dining room, activity room and their rooms, which causes no health concerns to the residents in care.

Allegation: staff does not ensure facility temperatures are maintained between 78 - 85 degrees

Based on observation and interviews with staff, the facility has had a problem with the Heating, Ventilation, and Air conditioning (HVAC) since 06/07/2024. One of the two units located outside of the facility controls the dining room, library, and the kitchen area, that’s the unit that has a down compressor. An attempt to fix the problem was made however, unsuccessful so the repair man did a temporary fix by re-wiring the unit which will allow the unit to work but not all thermostats can run same time. Which causes the kitchen area to be warmer than usual during (breakfast, lunch and dinner) times when the residents are in the dining room. The GM provided large industrial fans to provide relief to staff working in the kitchen. LPA observed three (3) fans located near the cooking area, prep station and the dishwashing station. The GM also allowed staff to take extra breaks if needed for relief throughout the day.