Complaint Investigation Report

Staff did not respond to resident’s calls for assistance in a timely manner

Interviews with R1, S1, S2 and record review revealed that R1’s call for assistance was not responded to in a timely manner. R1 stated she pressed the call button around 11:00pm and staff arrived after 4:00am. Record review revealed that R1’s call button was initiated at 11:24pm on 08/23/2025 and the response time was 5:22am on 08/24/2025.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted with Lydia Hertzler. A copy of this report and appeal rights provided.