Complaint Investigation Report

Allegation : Staff did not report resident’s incident to appropriate parties

During the investigation, Interviews revealed, facility reported resident incidents to CCLD, facility called W1 and sent text messages of resident incidents. Record review revealed, facility has a text thread of R1’s incidents sent to W1, and incident reports (LIC624) sent to CCLD.

Allegation: Staff did not follow proper eviction procedures with resident in care

During the investigation, Interviews revealed facility advised W1 prior to the eviction, of R1 needing a higher level of care. Record review revealed, facility did follow proper eviction procedure and issued a 60-day eviction notice which was given to W1 on August 18, 2025.

Allegation: Staff did not ensure that a call button was readily available to resident in care

During investigation, Interviews revealed, facility and W1 had a verbal and written agreement of R1 having limited access to the call button due to R1 excessively pressing of the call button. Record review revealed, W1 asked facility via text messages to remove the call button from R1 due to excessive pressing of the call button.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given to Kimberly .