Complaint Investigation Report

Allegation: Facility overcharged Resident

Interview with S1 revealed facility issued a check in the amount of $55.00, and the check was delivered to W2 by Federal Express (Fed Ex) priority overnight with a tracking number of #871114796786. Interview with W2 revealed check in the amount of $55.00 was delivered by Fed Ex and it was received on 04/48/2026. Record review revealed facility received knowledge of Fed Ex envelope arrived to W2 04/28/2026. Record review also revealed, Fed Ex delivered a package to W2's address with a tracking number of #871114796786 on 04/28/2026 at 10:30AM.

Based upon the information obtained during investigation. The above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given .