Complaint Investigation Report

Allegation: Facility charged the resident for services not being provided

During the course of investigation, based on residents’ interview, they denied being charged of the services that was not being provided. R4, R5, R6 and R7, stated they do not have billing issues now and staff are assisting them if they needed help or assistance. Based on staff interview, when resident (R1) was admitted on hospice, the facility created a new care plan. Records review revealed that new care plan for resident (R1) was signed by staff and resident’s responsible party before it was implemented.

LPA reviewed staff schedule for the facility, facility has Med Tech, support staff and other agency staffing available on schedule. Facility had sufficient staffing for all three (3) shifts. Residents were observed calm and comfortable in their surroundings. LPA conducted interview with residents and residents reported that they are happy living at the facility and had no issues around staff availability to meet their needs. Based on residents’ interview, residents reported that facility staff attend to their needs.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met, therefore the allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it did or did not occur.

Exit interview conducted and a copy of this report provided.