Complaint Investigation Report

Allegation: Licensee did not ensure staff provided adequate meals to residents

Based on interviews with S2, R1, R3, R4, it was revealed food is not served cold. Interviews also revealed, food has not been served undercooked. Record review revealed residents were given comment cards for a month of December 2025 for the chef regarding food and food services. The comment cards received back from residents have more positive than negative comments.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given.