Complaint Investigation Report

079200110-3-3-2026-15-AS-HHUL-DS2NRT-20260310104203

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/24/2026 and conducted by Evaluator Tonica Syess-Gibson

COMPLAINT CONTROL NUMBER: 15-AS-20260224120339

Staff are not answering the facility phone

On 03/03/2026 at 2:00PM, Licensing Program Analyst (LPA), T. Syess-Gibson arrived unannounced to conduct an investigation and deliver complaint findings for the allegation above. LPA met with Romel Diomampo, Direct Support Staff and explained the reason for the visit.

During investigation, LPA interviewed staff (S1, S2). Interviews revealed another client at the facility likes to grab the telephone and turn volume down or turn ringer off. S1 stated the telephone’s voicemail box is cleared daily. LPA called facility's telephone number with S2, S3 and observed voicemail box is full and can’t leave a message.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. A copy of this report and appeal rights was given to Romel Diomampo.