Complaint Investigation Report

LPA observed meals were served in plates and trays to residents on each dining table with drinks. LPA did not observe any coffee cups on the floor in the dining or bedroom areas.

LPA observed some meals were delivered and served inside residents' bedrooms on tray tables. LPA observed S3 assisting a resident inside her bedroom with her lunch meal during visit. LPA also observed staff clearing used meal trays, plates and cups from the dining tables as soon as residents are done with their meals.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are unsubstantiated.

No deficiencies cited during visit. Exit Interview conducted and a copy of this report provided.