Complaint Investigation Report

On 08/09/23, S1 confirmed with LPA that it was her and not S2 that gave C1 a shower that morning. S1 stated S2 was not inside C1's bedroom. S1 stated C1 had an argument with C2 and C3 at the breakfast table. S2 stated she told the clients (C1, C2, C3, C4) not to argue and redirected them. C1 felt that S2 sided with the other clients and kept scowling at S2 all morning. Staff (ADM, S1, S2) denied pulling C1's hair. ADM stated C1 has a history of making false accusations, yelling, cursing and screaming at staff and clients she does not like.

Based on interviews and record reviews which were conducted, although the allegation may have happened and/or is valid, there is not a preponderance of evidence, to prove the allegation that staff pulled client's hair did or did not occur. Therefore, the allegation is unsubstantiated.

Allegation: Facility staff cursed at client

During investigation, Clients (C2, C3, C4) confirmed with LPA that staff never cursed, scream or yell at them. ADM stated C1 has a history of making false accusations about staff or clients she does not like. ADM stated he has witnessed C1 scream, curse, yell and make rude gestures at others on several occasions and make false accusations about others. Staff denied cursing any client at the facility.

Based on interviews and record reviews which were conducted, although the allegation may have happened and/or is valid, there is not a preponderance of evidence, to prove the allegation that staff cursed at client did or did not occur. Therefore, the allegation is unsubstantiated.

Exit interview conducted and a copy of the report provided.