Complaint Investigation Report

On the allegation: Staff forced resident to take medication

Based on interviews, staff will assist residents or encourage them to take medication but will not force them. S2 said that on occasion residents will put the medication in their mouth but will not close their mouth/swallow. S2 said when this happens staff will verbally instruct the resident to close their mouth or will gently touch the residents’ chin to remind them to finish taking the medication. S2 said if the resident has not put the medication in their mouth the staff will provide instruction to do so but will listen if a resident refuses.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.