Complaint Investigation Report

During investigation, LPA interviewed reporting party (RP), residents (R1, R2, R3, R4) staff (ADM, S1) and reviewed resident documents. R1 stated that staff do not yell or scream at her. She stated she has no concerns with staff and that they treat her well. Other residents stated that staff do not yell or scream at them and assist them with their daily meals, activities and medications. They also stated that they have no issues with staff. Staff (ADM, S1) denied yelling at any resident while in care. During visit, LPA observed residents (R1, R2, R3 & R4) comfortable in their surroundings with staff assisting them with their activities of daily living (toileting, meals, transferring from wheelchair/walker to couch or bed). Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff yells at resident is unsubstantiated.

No deficiency cited. Exit interview conducted and a copy of this report provided.