Complaint Investigation Report

Allegation: Staff discriminating against resident

During investigation, LPA conducted interviews with staff (ADM, S1, S2), RCEB case manager (W1), reporting party (RP) and other residents (C2,C3, C4). RP stated he was discriminated against by staff (S1) because of his disability and race. Staff (ADM, S1, S2) denied discriminating against RP or any resident. C2, C3 and C4 confirmed with LPA that staff treat them well, are nice to them and do not discriminate against them. W1 also stated she has never observed any resident being discriminated against by staff on her routine visits at the facility for over a year. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff is discriminating against resident is unsubstantiated.

Allegation: Staff does not provide a comfortable environment for resident

During investigation, LPA conducted interviews with staff (ADM, S1, S2), RCEB case manager (W1), reporting party (RP) and other residents (C2, C3, C4). RP stated he feels discriminated against by staff due to his race and does not trust staff preparing his food Staff (ADM, S1, S2) denied discriminating against RP or other residents. Other residents (C2, C3, C4) confirmed with LPA that staff do not discriminate against them and treat them well. They like living at the facility and are comfortable with staff providing them their daily needs. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff is discriminating against resident is unsubstantiated.

Exit interview conducted and a copy of this report provided.