Complaint Investigation Report

Allegation: Client was inappropriately touched while in care

During investigation, LPA interviewed reporting party (RP) and staff (ADM, S1, S2). RP stated that on 04/17/26 at around 9:45AM, a staff member (S3) was observed leaning over a client (C1) and shoving her breasts into C1's face and laughing at her. Review of recorded video of the incident on 04/17/26 showed S3 shoving her breasts against C1 face and walking away. Staff (AMD, S1, S2) stated that they conducted an internal investigation and suspended S2 for inappropriately shoving her breasts against C1's face. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that client was inappropriately touched while in care was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.