Complaint Investigation Report

C1’s forehead and called for help. S6 came and escorted C2 out of the van. S4 took C1 back into the facility to apply first aid. S1 stated the clients were separated immediately by S4 and S6. S1 further stated clients were taken home in separate vehicles.

W1 received email stating that C1 was left unattended at the day program. During interview W1 stated all information given is second-hand. During interviews with S1 and S3 it was stated that the clients are never left unattended. Clients can roam the facility alone. S1 stated the clients are assigned to a staff member in groups of three and there are not any clients that require 1:1 supervision that attends the program. LPA reviewed staff schedules as well as bus/van schedules, all show ratio staff to client is met.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given .