Complaint Investigation Report

Allegation: Staff are unable to effectively communicate with client in care

During investigation, LPA interviewed staff (ADM, S1, S2) and clients (C1, C2, C3, C4). Clients (C2, C3, C4) confirmed with LPA that some staff have limited English and would often converse in Spanish at the facility and at the ranch. C3 stated that he would translate Spanish to English for the other clients at the facility and at the ranch regularly. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff are unable to effectively communicate with client in care was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.