Complaint Investigation Report

Allegation: Staff did not maintain client’s bed in good repair

On 08/07/25 at 12:55PM, LPA toured facility inside and out, including bedrooms, bathroom, living room, kitchen, dining area, and outside areas. LPA observed client’s (C1) bedframe on the left side support is broken with an old mattress and box spring on top. C1 stated the mattress is old and does not support her bad back. ADM did know that the bed frame support was broken. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff did not maintain client’s bed in good repair was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POCs) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.