Complaint Investigation Report

During investigation, LPA interviewed staff (ADM, S1) who denied hitting, yelling or screaming at any client. Staff stated they continue to assist and redirect clients daily to help them achieve their care plan goals of being independent in performing their daily hygiene needs, being physically and socially active in the community. RCEB QA confirmed with LPA that she did not observe any staff hitting any client during her unannounced quarterly visits. LPA interviewed high functioning verbal client (C3) who stated that she has resided at the facility since 2019 and did not witness staff hit, yell or scream at any client at the facility. LPA observed clients (C1, C2, C3, C4, C5, C6) did not have any visible bruising on their face, arms or legs on unannounced visits dated 09/16/22, 07/19/23, 10/19/23

Allegation: Clients in care are not provided adequate transportation

During investigation, LPA observed staff (ADM) returning from a client’s doctor’s appointment on 10/19/23. Review of clients' (C1, C2, C3, C4, C5, C6) My Charts' appointment records dated 01/23 thru 10/23 show clients are transported by staff to scheduled doctors' appointments monthly with accompanying test results for documented for each client under My Charts’ electronic records. ADM also stated that staff assist each client with their activities of daily living such as personal hygiene with physical prompting (showering, dressing, grooming, brushing teeth, eating), participating in community activities (outings to the park, restaurants, malls), exercising, taking medications, going to doctors' appointments, doing chores around the home, birthday/holiday event celebrations and managing their personal funds (purchasing clothes, phones, IPads, games, mattress) with purchase receipts and accurate ledger recorded logs.