Complaint Investigation Report

Clients stated that staff sometimes order pizza and sodas for them on occasion. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated.

Allegation: Staff does not treat clients with dignity and respect

During investigation, staff denied maltreating any client at the facility. Clients (C1, C2, C3, C4) confirmed with LPA that staff treats them well and does not verbally or physically abuse them. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated.

Allegation: Staff does not ensure that resident’s dietary needs are met

Based on interviews and record reviews, client (C4) was diagnosed with Type 2 diabetes without complication & without long term use of insulin on 11/15/21. Review of C4’s records show staff followed the Contra Costa Health services’ healthy meals recommendations for diabetes, limiting unhealthy fats and sugar and choosing healthy protein foods. C4 confirmed with LPA that he eats vegetables, fish and chicken that staff prepares for him. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is unsubstantiated

Exit Interview conducted and a copy of this report provided.