Complaint Investigation Report

Allegation: Staff do not ensure cleaning supplies are not accessible to residents.

W1 stated on initial intake interview staff allow residents access to hazardous chemicals, allow the residents to clean with it, and there are chemicals stored in the resident, C1’s. S2 stated during interview that one of the client’s have an OCD and is able to leave the facility unassisted and buys cleaners and disinfectants, however, when staff observes the cleaners and disinfectants in the client’s room they are removed. S1 also stated the facility does let the client clean while observing.

W1 stated on initial intake interview staff serve expired food to residents. LPA did observe expired food in the refrigerator. S1 stated during interview that C3 goes to the food bank and brings the food into the facility. S2 stated the facility staff is instructed to throw a little of the food away at a time so that C3 will not notice it. S2 stated if staff throws the food away all at once C3 will have a behavior.

Allegation: Staff do not ensure residents are provided quality food.

W1 stated during initial intake interview staff do not serve good quality food and will limit food options to residents. LPA inspected the refrigerator, freezer, and cabinets for food. LPA observed a variety of foods. The food that LPA observed was expired was placed in a special section in the refrigerator and cabinet where staff would be able to identify the foods.