Complaint Investigation Report

Allegation: Staff mismanaged resident’s medication

During investigation, LPA conducted interviews with reporting party (RP), residents (R1) responsible party (POA), facility staff (ADM, S1) and reviewed resident (R1) documents. Review of R1’s medication administration records from 02/22/26 until 03/01/26 showed staff administered R1’s medications as prescribed by his primary care physician. Staff (ADM, S1) stated they recorded R1’s medication administration daily and that POA praised them for taking good care of R1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff mismanaged resident’s medication was found to be unsubstantiated.

Allegation: Staff do not keep facility clean and sanitary

During investigation, LPA conducted interviews with reporting party (RP), residents (R2, R3), responsible party (POA), facility staff (ADM, S1) and reviewed resident (R1) documents. LPA interviewed residents (R2, R3) who confirmed that staff cleans and sanitizes their bedrooms, bathrooms and common areas daily. Prior unannounced visits by LPA on 03/17/26 and 04/07/26 showed residents’ bathrooms were observed clean and odor free. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff do not keep facility clean and sanitary was found to be unsubstantiated.

Exit interview conducted and a copy of this report provided