Complaint Investigation Report

S1 stated on September 26, 2025, the lights and meter was flashing and the electrician was called. S1 was told the meter was burned. PG&E also came to the facility that day. Both the meter and the panel had to be changed, however, before that could be completed an application had to be submitted to the City of Pittsburg and PG&E. S1 stated PG&E was able to expedite the request and all power was back on October 3, 2025. S1 stated facility used battery operated lights, and the generator for the refrigerator and water heater. S1 also stated there was hot S1 stated if something else was needed they would plug into the generator. LPA interviewed three (3) of the four (4) clients. One (1) client was not at the facility. All three (3) clients stated they were able to shower and had lights (lamps) in the room to see at night.

CCLD did not receive notification of outage from the facility.

LPA tested the hot water temperature and it measured at 112.5 degreed F.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted. A copy of the appeal rights and this report provided.