Complaint Investigation Report
on interviews with staff it was stated they are not allowed to put clients in a hold. S1 stated if a client needs to be restrained as a last resort the staff would use ProAct training, but the staff have not had to use that procedure. S2 and S3 stated they can protect themselves if the client is having a behavior, but not restrain, and they have to contact S1.
Allegation: Facility staff spoke inappropriately to resident.
Based on interviews with staff and clients the staff do not speak inappropriately to the clients. S1 stated he have not been notified or observed any inappropriate behavior from staff towards clients. C1 and C2 stated that the staff treats everyone the same.
Allegation: Facility staff made inappropriate gestures towards resident.
Based on interviews with clients one (1) stated that facility staff made inappropriate gestures by shaking her backside in front of the client but could not give a name. The other clients stated no inappropriate gestures were made. Staff stated during interviews that no inappropriate gestures were made toward clients. S1 stated he has not been notified or observed any inappropriate gestures made by staff to clients.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction