Complaint Investigation Report

On the allegation staff did not ensure resident is transported to appointments. Interviews with clients and staff indicated that either S1 or S2 transport clients to appointments and outings.

Based upon interviews during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.