Complaint Investigation Report

Allegation: Facility refused to accept resident back to facility after hospital visit

On 05/27/26 at 10:30AM, LPA interviewed staff (DN, MD) who stated that dementia resident (R1) was sent to the hospital on 05/16/26 due to unsafe, aggressive behaviors towards staff and other residents as a result of her refusal to take her medications. R1 was admitted at the hospital with a diagnosis of altered mental state. Prior to R1's hospitalization, MD stated that she communicated with the hospital's Program Director (PD) and social worker (RP) via text messages on 05/15/26, alerting them that R1 may be sent to the hospital due to her unsafe behavioral expressions towards staff and other residents. MD stated she visited and assessed R1 on 05/19/26 and 05/26/26, discussed R1's unsafe behaviors with PD and RP and told them that R1 needs to take her medications so that staff can manage her behavioral expressions. R1 stayed at the hospital for 10 days and was safely released back to the facility on 05/26/26. DN stated R1 is currently taking her medications which allows staff to provide her with proper care and supervision. During visit, LPA observed R1 to be calm and comfortable in her surroundings while having lunch with other residents in the common dining area of the facility. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that facility refused to accept resident back to the facility after hospital visit was found to be unsubstantiated.

Exit interview conducted and a copy of this report provided.