Complaint Investigation Report

Allegation: Resident sustained an unexplained injury

During the investigation, the LPA interviewed W1, S2, and S3. Interview with W1 revealed that W1 was concerned about an injury on R1s leg and was upset no one knew where the injury came from. Interview with S2 revealed that R1 had a couple of injuries that came from repositioning R1, S2 stated that R1 had a couple skin tears on R1s arm and leg. Interview with S3 revealed that R1 has an area on R1s leg that S3 felt like it came from the Hoyer lift, S3 stated that S3 was the one that reported the injury, and the family was aware. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED.

Allegation: Staff are not adequately trained

During the investigation LPA interviewed W1, S2 , S3, S4 and S5.

W1 expresses concerns that the facility staff are not trained to take came of the residents. LPA conducted a record review which revealed that all staff has been trained and also continues attending in-service training's. Interview with S2 revealed that S2 had yearly annual training's and in-service training's as well. Interview with S3 revealed that the facility has training's annual training and in-service, S3 also stated that the facility had a lot on non-english speaking staff but the training's were being translated for them as well. Interview with S4 revealed that S4 is a CNA (certified Nursing Assistant) and S4 has training's to keep S4 certificate current. S4 also stated that the facility also has in-service training. S5 stated that the facility has training, video training and in-service training. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED.