Complaint Investigation Report

Allegation: Facility staff do not ensure that residents are provided with activities

During investigation, LPA conducted interviews with residents (R1, R2, R3, R4) and facility staff (ED, AD, RA1, RA2, RA3) and reviewed recreational activities' February and March 2026 daily schedules. ED stated they have an Activities Director (AD) and Recreational Assistants (AD, RA1, RA2, RA3) who engage residents in daily recreational activities such as current event, sit & fit, bingo, music, Karaoke, trivia games, balloon toss, corn hole, movie nights, puzzles, exercise, arts & crafts. AD stated there are three recreational assistants (RA1, RA2, RA3) who help residents participate in the facility’s daily recreational activities .

At 5:10PM, recreational staff (AD, RA1, RA2, RA3) confirmed with LPA that they inform residents of the monthly recreational schedules by posting them inside their bedrooms as well as in the activities area to allow them the opportunity to participate in the daily recreational activities. Residents (R1, R2, R3, R4) stated they participate in the facility’s daily recreational activities while other residents prefer to smoke outside or rest inside their rooms. Review of facility’s monthly recreational activities’ schedule showed a variety of activities such as bingo, exercise, arts & crafts, movie nights, balloon toss, Karaoke, trivia games, puzzles, nail coloring, pool noodle toss, sip & paint offered for residents to participate in. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility staff do not ensure that residents are provided with activities is unsubstantiated.

Exit interview conducted and a copy of this report provided