Complaint Investigation Report

Allegation: Staff handled resident in a rough manner

During investigation, the department conducted interviews of facility staff & responsible parties and reviewed resident (R1) documents. LPA interviewed staff (ED) who confirmed that staff (S2) had an inappropriate physical interaction with resident (R1) during an incident that occurred on 02/25/24 between 7PM and 9PM. Review of video footage recorded during the incident on 02/25/24 showed S2 had inappropriate physical interaction with R1. Based on the department’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff handled resident in a rough manner was found to be substantiated.

During investigation, the department conducted interviews of facility staff & responsible parties and reviewed resident (R1) documents. LPA interviewed staff (S1) who confirmed that staff (S2) provoked resident (R1) during an incident that occurred on 02/25/24 when S2 refused to give R1 his request for extra juice and to have his cigarettes. Review of video footage recorded incident dated 02/25/24 showed R1 and S2 engaged in a physical/verbal altercation in the activities area. Based on the department’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff are provoking resident was found to be substantiated.