Complaint Investigation Report

Staff (ADM1) confirmed with LPA that the main couch in the living room had urine/feces stains due to frequent usage by residents. LPA observed living room couch had urine stains on fabric during visit on 07/14/23. ADM stated that in August 2023 that she purchased a cleaning machine that staff use regularly to remove the stains and odors from the faux upholstered and suede covered living room couches. Based on the department’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) facility is unsanitary was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted, appeal rights and copy of report provided.