Complaint Investigation Report

During investigation, LPA observed several COVID-19 signages, disinfectants, sanitizers in the front/main entrance, hallways and common areas. LPA toured 4 residents' units with bathrooms. LPA observed residents' floors, walls and bathrooms/toilets appeared to be clean and in good repair. LPA observed residents comfortably resting inside their apartment. LPA did not observe any signs of smeared fecal matter on the walls or floors.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are unsubstantiated. No deficiencies cited. Exit Interview conducted and a copy of this report provided via email.