Complaint Investigation Report

Allegation: Staff do not answer residents call pendent in a timely manner

During the course of investigation, based on staff interview the facility’s response time to call lights is between 5-10 minutes, if there are multiple calls during the same time, the staff will communicate with each other to check each resident. However, records review revealed that R1 & R2’s pendant call for the month of February 2021 and March 2021, there were 21 calls that staff responded for more than 30 minutes.

Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.