Complaint Investigation Report

Allegation: Staff did not process resident’s insurance invoices in a timely manner for reimbursement

On 08/20/25 at 3:30PM, LPA interviewed Executive Director (ED) who confirmed that six residents' insurance invoices were not processed in a timely manner for reimbursement due to a change in management. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff did not timely process resident’s insurance invoices for reimbursement was substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POCs) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.