Complaint Investigation Report

Allegation: Staff does not ensure resident’s medical information is confidential

On 08/07/25 at 2:30PM, LPA interviewed staff (S1, S2) who confirmed that on 08/06/25, they publicly discussed resident’s medical information at the front desk which is a violation of residents’ personal rights. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff does not ensure resident’s medical information is confidential was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POCs) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.