Complaint Investigation Report

Allegation: Staff did not afford a resident privacy while in care

During investigation, the department conducted interviews of facility staff (ED, S1) & responsible party and reviewed resident (R1) documents and video recording dated 08/01/24. LPA interviewed reporting party (POA) who stated that on 08/01/24 at approximately 7:40AM a care provider was seen on video, inappropriately looking in R1's closets and dresser drawers (all of which contained her personal belongings and effects) without expressed permission by R1. LPA interviewed staff (S1) who stated that on 08/01/24, R1 was having breakfast at around 7:30AM in the common dining area when she was asked by R1 to get something from her room. She did not remember what the item was she was looking for and left the room. S1 denied violating R1’s privacy. Although the allegation that staff did not afford a resident privacy while in care may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, this allegation is unsubstantiated.

Exit interview conducted and a copy of this report provided.