Complaint Investigation Report

Allegation: Staff are mismanaging residents’ medications

During investigation, LPA conducted interviews of staff and reviewed random residents (R1, R2, R3) signed medication administration records (MARs) which showed staff daily administered residents’ prescribed and over the counter medications as ordered by their primary care physicians (PCPs). Based on records review, interviews conducted, and observations made, the department has investigated the above allegation that staff are mismanaging residents’ medications and found it to be unsubstantiated. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff are mismanaging resident medication is unsubstantiated.

Allegation: Staff are not meeting resident needs

During investigation, the department conducted interviews of staff and random residents (R1, R2, R3). Reporting party (RP) also confirmed that residents are getting their daily medications from staff even though they are not always on time. Based on records review, interviews conducted, and observations made, the department has investigated the above allegation that staff are not meeting residents needs and found it to be unsubstantiated. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff are not meeting residents’ needs is unsubstantiated.

No deficiencies cited on this complaint. Exit interview conducted and a copy of this report provided.