Complaint Investigation Report

his head with eyes closed because they had been at visit for almost two (2) hours, but was not asleep. S2 stated he sat up as soon as he heard doctor in the room. S3 stated during interview that he received a call from Sutter urgent care but was not able to obtain who the caller was. S3 stated he had told the caller they could call S1. S1 stated he was able to obtain more information from the caller and sent S3 to Sutter, but did not feel that S2 had any issue. S1 also stated he asked the caller what was the diagnosis of S2 and did not receive a response. S3 arrived, was able to go into room with S2 and C1, and stated both seemed very scared. After speaking with the urgent care staff S3 stated the security guard asked was it okay for S2, S3, and C1 to leave and was told yes. C1 rode with S3 back to the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.