Complaint Investigation Report

Allegation: Facility staff hit client in care

Based on interviews and record reviews which were conducted, staff (ADM, S1, S2, S3) denied hitting or being abusive to any clients in care. Clients (C1, C2, C3) confirmed with LPA that they were treated well at the facility. C3 confirmed with LPA that staff do not hit him or other clients at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation that facility staff hit client in care did occur, therefore the allegation is unsubstantiated.

Allegation: Client(s) in care are not being accorded dignity in their personal relationship(s) with staff

During visit, LPA observed staff (ADM, S1, S2, S3) assist clients (C1, C2, C3) with meals, toileting and daily activities with no yelling, screaming or abusive behaviors toward clients in care. Staff stated they always treat their clients with dignity and respect. LPA observed staff (ADM, S1, S2, S3) talk to clients in a calm manner while assisting them with their activities. ADM stated hot food is always served to clients during mealtimes because they do not like frozen foods and will not eat them. Based on LPA’s observations and interviews which were conducted and record review(s), the department has investigated the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation that clients in care are not being accorded dignity in their personal relationship(s) with staff did occur, therefore the allegation is unsubstantiated.

Exit interview conducted and copy of this report provided.